Data protection and privacy

1. Website

When pages, images and other files are retrieved from our website, data about this process is saved in log files. This also includes technical information that your browser sends to a web server as standard with every request (e.g. the so-called user agent header or your IP address). The stored data is only evaluated for statistical purposes and for the continuous improvement of our website. There is no evaluation with personal reference and disclosure to third parties.

Web tracking creates a profile of your usage behavior. This means that all your interactions with the website can be recorded and saved and evaluated under a pseudonym, even beyond the current session. However, we do not link this information to your name and will not identify you in any other way.

To create statistics, individual files can be called up from third-party servers when a contact request or a purchase process is completed (“tracking pixel”). The technical information sent by your browser by default is transmitted to operators of advertising networks for the production of statistics. An evaluation with personal reference does not take place in the statistical evaluation.

The data you may have entered in our contact forms will only be used to contact you and to process your request. The contact inquiries are recorded electronically on our server and transmitted to the responsible employees in our company.

1.1 Matomo

This website uses Matomo, an open source web analysis tool (, to collect and store data for marketing and optimization purposes. Usage profiles can be created from this data under a pseudonym. Cookies may be used. Cookies are small text files that are stored locally in the cache of the website visitor’s Internet browser. Cookies enable recognition of the Internet browser. The data collected with Maromo will not be used to personally identify the visitor to this website without the separate consent of the person concerned, nor will it be combined with personal data about the bearer of the pseudonym.


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1.2 Google Analytics

These websites use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Information is collected about your use of the website, including browser type and version, operating system used, referrer URL (previously visited page), IP address or date/time of request.

Google Analytics stores information in so-called “cookies” on your computer, which enable an analysis of your use of the websites. The information generated in this way about your use of these web pages is usually transmitted to a Google server in the USA and stored there. Because IP anonymization is activated on these websites, your IP address will be truncated by Google within member states of the European Union or the EEA (European Economic Area) and only transmitted anonymously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

This website also uses Google Analytics for cross-device analysis of visitor flows, which is performed via a user ID. You can disable cross-device analysis of your usage here:

[  ] Google Analytics

The legal basis for the use of Google Analytics is your consent pursuant to Art. 6 (1) a DSGVO. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of this data (including your IP address) on these web pages and the processing of this data by Google by not giving your consent to this or by revoking cookie settings.

You can find more information on data protection at Google here:

1.2. Cookies

We save cookies on your hard drive. These contain a unique number that other than on our website has no meaning. After your visit on our website the cookies are automatically deleted. cookies are needed for technical reasons and they do not contain any information that could identify you as a person. You have the right and the possibility to change the settings of your browser to reject our cookies. In this case however, some of the functions on our website may be restricted.

1.4 Chat

We offer a chat function on our website for online communication with us. When you use the chat, we may process your personal data (message content and interactions). We use this information to operate the chat, for example, to respond to your inquiries, to provide any requested content, and to improve our chat services.

If we use chat services to answer your inquiries about our services or our company, this is done for contractual and pre-contractual communication. Otherwise, we use chat services based on our legitimate interests in optimizing this service, its operational efficiency, and enhancing the positive user experience.

You can object to the processing of your data within the scope of our chat. In this case, this function will no longer be available to you.

We use the German service provider Userlike UG for the chat function. It is not excluded that personal data is transferred to subcontractors in the USA. In all cases, there is a legal basis for this; as a rule, EU standard contracts have been concluded.

When starting the chat, the following personal data is collected:

Date and time of the call, browser type/version, IP address, operating system used,

URL of the previously visited website, amount of data sent and if specified: First name, last name and e-mail address.

Depending on the course of the conversation with our employees, further personal data may be collected in the chat, which is entered by you. The nature of this data depends largely on your request or the problem you describe to us. The purpose of processing all this data is to provide you with a fast and efficient way to contact us and thus improve our customer service.

Userlike uses cookies to provide the chat. Details can be found here:

In addition, you can view Userlike’s privacy information here:

2. Onlineshop

In order to process and fulfill your order in our online shop, we collect your full name, address and payment details as well as your email address as part of the ordering process. This personal data you will only be used to process your order. We need your email address in order to be able to confirm your order and to inform you about the order status and to be able to communicate with you.

Depending on which third-party website you access our website from, data can be transmitted to affiliate partners or similar third parties for the purpose of tracking the purchase and for statistical reasons when completing a purchase in our online shop. This is browser information including your IP address and possibly a unique number for the purchase process. Further personal data will not be transmitted

In addition, we use your data to inform you about interesting offers from us by e-mail in the future. This data processing is based on our legitimate interests in direct advertising. For this purpose, we may transfer your data to service providers who take over the technical dispatch of the information on our behalf. You have the option to object to the use of your data for advertising purposes. To do so, please contact

We would be pleased if you would rate our product at our partner Trustpilot. We will send you invitations to do so by e-mail, provided you have not objected. If you accept the invitation, further data processing will take place through Trustpilot, to whose privacy information we refer: Trustpilot End User Privacy Policy. Data processing by us is based on our legitimate interests in advertising.

2.1 Novalnet AG

We have integrated components from Novalnet AG on this website. Novalnet AG is a full payment service provider that handles payment processing, among other things.

If the data subject selects a payment method during the ordering process in the online store, data of the data subject is automatically transmitted to Novalnet AG.

The personal data transmitted to Novalnet are usually first name, last name, address, date of birth, gender, email address, IP address, telephone number, cell phone number and other data necessary for the processing of a payment. Also necessary for the processing of the purchase contract are such personal data that are related to the respective order. In particular, there may be a mutual exchange of payment information, such as bank details, card number, validity date and CVC code, data on goods and services, prices.


The purpose of the transmission of data is in particular identity verification, payment administration and fraud prevention. The personal data exchanged between Novalnet AG and us may be transmitted by Novalnet AG to credit agencies. The purpose of this transmission is to check identity and creditworthiness.


Novalnet AG also passes on personal data to service providers or subcontractors if this is necessary for the fulfillment of contractual obligations or if the data is to be processed.

For details on data protection at Novalnet AG, please refer to the data protection information at

Data collection and processing for payments via InfinitePay “Purchase on account” or “Purchase by SEPA direct debit”.

When paying via the payment methods InfinitePay “Purchase on account” or “Purchase by SEPA direct debit”, the purchase price claim is assigned to Financial Management Solutions GmbH (under the brand InfinitePay), Haifa-Allee 28, 55128 Mainz (hereinafter referred to as “InfinitePay”). The data required for payment processing will be transmitted to InfinitePay. The data transfer serves, among other things, the purpose that InfinitePay can perform an identity and credit check for the processing of your purchase with the payment method requested by you. The processing is carried out on the basis of Art. 6 (1) lit. f DSGVO due to the legitimate interest in offering different payment methods as well as the legitimate interest in protection against payment default. You have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) DSGVO for reasons arising from your particular situation by notifying us. You can find InfinitePay’s privacy policy here:


Should you wish to receive information about the use of personal data concerning you, you can contact at any time. The provision of the data is necessary for the conclusion of the contract with the payment method requested by you. Failure to provide it will result in the contract not being concluded with the payment method you requested.

3. Newsletter

The data you provide when subscribing to the newsletter is used for the technical processing of the service and will not be passed on to third parties. After registering, you will receive an email with a confirmation link. You will only receive our newsletter after you have clicked on this link. Information on how to unsubscribe later can be found at the bottom of the newsletter.

4. Surveys

Online surveys are only evaluated anonymously. If you would like to take part in a competition in connection with a survey, we also need your contact details in order to be able to determine and notify the winners. In addition to handling the competition, this data is used to send information about our products. As we strive to continuously develop our products, we may also submit offers for product tests or for further surveys about our products. Of course, you can object to the use of your contact details for sending information, offers and surveys at any time in the future

5. Data collection by

The evaluation page is used anonymously and does not allow any conclusions to be drawn about your person.

With the OvulaRing order you will receive a user name and a password. This access data is pseudonymized, i.e. not linked to your personal customer account in our customer database either. The use of the evaluation page is therefore only linked to the device – and not to the personal data. Further information can be found at:

VivoSensMedical uses the cycle data in anonymous form without any personal reference for the improvement of the medical algorithms and the further research work. After the maximum 24 months of storage, the cycle data is stored anonymously for the research work. The reference to the user’s personal data will be deleted. The temperature data is then only available anonymously, i.e. an assignment of the temperature data to a user is excluded from this point in time.

6. Cycle consultation

If you are interested in a cycle consultation, please send us a contact request using the form on our website ( in pseudonymous form. In the following we will get in touch with you and ask you to explicitly grant us a temporary release for inspection of your medical data and evaluations collected by OvulaRing. You can withdraw the approval at any time within the software. All information necessary for cycle consultation is collected and stored by us exclusively for this purpose.

7. Contact

If you have any questions regarding the processing of your personal data, please contact the data protection officer of VivoSensMedical GmbH:

Alef Völkner
fox-on Datenschutz GmbH
Pollerhofstraße 33a
51789 Lindlar/Köln

You can also send an e-mail to the following address:

8. Legal basis for the processing and duration of data storage

  • Article 6, paragraph 1. letter a, GDPR
  • Article 6, paragraph 1. letter b, GDPR
  • Article 6, paragraph 1, letter c, GDPR, in connection to the telemedia act
  • Article 6, paragraph 1, letter f, GDPR

Our legitimate interest in the sense of article 6, paragraph 1, letter f, GDPR in data processing lies in the traceability of the use and improvement of our offer.

In addition, the necessity and the duration of the storage of data result in particular from the legal regulations for placing medical devices on the market

  • European directive for medical devices 93/42/EWG
  • Medical devices act ( MPG)
  • and medical device safety regulation plan (MPSPV).

The personal data will be stored for as long as is necessary for the purposes mentioned above and for as long as the legal retention periods require.

9. Right to information, correction, blocking and deletion of your data

You have the right to revoke your granted consent to the processing of the data at any time, with effect for the future.

You have the right to complain about the data processing to the data protection supervisory authority.

Compulsory fields, for example in web forms, are indicated accordingly. Otherwise, details are voluntary.

Moreover, as a person affected you are entitled to the following rights, to the extent that the statutory prerequisites for these are fulfilled:

  • Right to information, art. 15 GDPR
  • Right to correction, art. 16 GDPR
  • Right to deletion, art. 17 GDPR
  • Right to limitation of processing, art. 18 GDPR
  • Right to transferability of data, art. 20 GDPR
  • Right of revocation, art. 21 GDPR

On request we will inform you in writing in accordance with the applicable law regarding whether and which personal data we are saving.

10. Changes to this data protection and privacy policy

We reserve the right to change the content of this data protection and privacy policy from time to time in order to adapt these to technical changes to our website or to relevant legal requirements. As soon as there is a change, we will make the current version available on this page.

Status: 7. April 2021

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